06 / Website care
Keep the website secure, current and commercially useful.
Afiovana Digital provides structured Website Care for organisations that need their website to remain reliable, accurate, measurable and aligned with the business it represents.
Maintenance & recovery
Recoverable backups, controlled updates, restore planning and change records that reduce avoidable risk.
Performance & security
Uptime, speed, form protection and technical hygiene reviewed as an ongoing operating discipline.
Content & governance
Privacy, accessibility, analytics quality, stale content and service accuracy checked on a defined cadence.
Ongoing digital care · From £495 per month
Three levels of accountable support.
Each plan has defined capacity, response expectations and exclusions. There are no unlimited amendments, and work outside the included allowance is agreed before it begins.
Essential · £495/month
Automated uptime and security alerts where tooling allows, recoverable backups, controlled monthly WordPress updates, a monthly form check, a concise health summary and up to one hour of scheduled support. Initial response within two UK working days.
Growth · £1,250/month
Everything in Essential, plus a monthly analytics and search review and up to four total planned improvement hours per month for content, conversion, design or development within the existing website system. Initial response within one UK working day.
Performance · £2,500/month
Everything in Growth, with up to eight total planned improvement hours per month for CRO, SEO, content or automation, a documented monthly priority list and priority triage for covered website-availability or security incidents during UK business hours. Planned requests receive an initial response within one UK working day.
Working boundaries
Care is planned, measurable and commercially clear.
Term and capacity: plans have a three-month minimum term and then continue monthly with 30 days’ notice. Included time is reserved capacity for that month and does not roll over.
Operating cadence: automated monitoring runs where the agreed tooling allows. Planned maintenance, form checks, reporting and improvement review are scheduled monthly; critical vendor or security updates may be handled sooner after review.
Exclusions: hosting fees, premium software, third-party licences, major redesigns, new page systems, complex integrations, out-of-hours support, emergency work caused by unauthorised changes and activity outside the agreed allowance are excluded unless stated in the proposal.
Additional work: where suitable, approved work beyond the included allowance is charged at £275 per hour or agreed as a fixed scope before it begins. Prices exclude VAT where applicable.
Client responsibilities: maintain a nominated contact, provide required access, protect administrator credentials, approve planned changes and tell Afiovana Digital before another supplier alters the managed website.
Websites not built by Afiovana Digital require technical onboarding from £950. Remediation is quoted separately where needed before ongoing care begins.
Support hours: standard support operates during UK business hours, Monday to Friday excluding bank holidays, unless a proposal states otherwise. Response targets describe the initial response, not guaranteed resolution; resolution depends on access, complexity and third-party systems.
Buyer questions
How Website Care works in practice.
Can you support a website you did not build? Yes, after technical onboarding from £950. Any required remediation is identified and quoted before the ongoing plan begins.
What counts as scheduled support? Planned content, conversion, design or development work within the existing website system. New systems, major redesigns and complex integrations are scoped separately.
Is support available 24/7? No. Standard support operates during UK business hours unless an enhanced arrangement is agreed in writing.
What happens if the monthly allowance is used? Work pauses unless additional time or a fixed scope is approved. There are no automatic or surprise excess charges.
Is resolution guaranteed within the response target? No. The target covers acknowledgement and initial assessment; resolution depends on the issue, access and any third-party provider involved.
Evidence on this website
Changes are controlled, recoverable and verified.
This site uses locked restore points, a reversible enhancement layer, protected forms, consent controls, performance-conscious delivery and a content-governance process that removes stale material without erasing the recovery path.
A clear answer
What should a website care plan include?
A useful care plan covers recoverable backups, controlled updates, security and form checks, performance, analytics quality, accessibility and the regular review of services, evidence and legal information. It should also state exactly how much improvement time is included and what happens when work falls outside that allowance.